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HR Helpline and member's website service

Do you need to talk to an expert on a specific matter relating to your staff?

Or verify that your policies are correct?

Or just have the comfort of someone at the end of the phone or e-mail to discuss a staff matter?

Or have access to template letters, policies and forms 24/7?

The helpline service and member's website service provides guidance on a wide range of subjects including all aspects of employment law, people management and business development.

In essence the HR Helpline and member's website service provides help when you want it by giving you ongoing support via a dedicated website, telephone and e-mail. It allows clients to discuss issues in confidence before taking action. 24 hour response together with monthly news alerts and member's only website giving you access to flowcharts and template documents. Ideal if you want to manage your HR yourself but want the comfort of knowing there is an expert on hand.

What clients have said

A broad range of companies have joined the help line/member's website since it has been established – from manufacturing to travel agents, from charities to recruitment consultants. They have found it invaluable to talk to an expert on a specific matter relating to their staff, verify that their policies are correct, or just to have the comfort of someone at the end of the 'phone to discuss a staff matter.

'We have used the Sevier consultancy service for several years, their help and advice has been invaluable, now with the launch of their online services this has just added to their excellent service. Since the launch of their website I find myself using it most days, it's great to have the most up to date employment law information available immediately on-line. The advice is in an easy to use format with flowcharts and templates to help you through every step of the process, a really good addition to the alrealdy exceptional services they offer."

Blue flame - penryn

'It has kept us up to date with legal changes well in advance and the case examples make sure we clearly understand what procedures should be adopted. I don't know how we managed without her!'

Prestige Holidays – Ringwood

What do you get?

The help-line service provides guidance on a wide range of subjects including all aspects of employment law and people management. You will also receive:

    • Fast response – we aim to respond within 24 hours of receiving the enquiry
    • On-line and on the phone support 9am-5pm Monday to Friday (and outside of these hours by prior agreement)
    • Confidential advice and practical guidance
    • Guarantee to reach us (or you will be advised of alternative arrangements if we are not available)
    • Access to a member's only website which contains flowcharts, template letters and forms, guidance for managers and much more
    • Monthly newsletter
    • No hidden costs and no extra costs without prior agreement.

More about the member's website

An on line resource to access template HR letters, policies and forms, as well as manager guidance in the form of flowcharts, checklists, question and answer sheets and newsletters.

Please see sample documents below which are available in full on the member's only website.

pdfExample of a process flow225.37 KB
pdfExample of Manager guidelines673.74 KB
pdfExample of a policy491.76 KB
pdfExample of a form697.42 KB
pdfExample of a letter399.75 KB

Frequently asked questions

This is our latest section to be added to the HR member's website and our clients have stated that it's been an invaluable help. From the hugh variety of questions we get asked each day, we anonymise them and provide answers so the rest of our clients can benefit. Please find below a sample of the frequently asked questions we have received. If you would like to see more why not join the helpline service which will also give you access to flow charts, template letters and forms.

1. We have been asked to support a one-year work experience (or intern) as part of her university course. She has not said if she wishes to be paid and the University has so far provided little information on the placement. Do we have to pay her the National Minimum Wage (NMW)

The key issue here is whether or not the intern falls within the satatutory definition of a worker in the National Minimum Wage Act 1998. Any person who works under a contract of employment or any other contract will be defined as a worker for the purposes of NMW. So where the intern is contractually obliged to perform work for the business personaly, she will be entitled to NMW. Likewise, a placement that may lead to an offer of permanent, paid work could mean the intern is deemed to be a worker. However, if ... Want to see more? Why not join the helpline service which gives access to flowcharts, template letters and forms by completing the pdfApplication form113.35 KB

2. A member of staff has advised me she has a bad back and now only wants to underake certain work. We are a small company and restricting her tasks will affect our flexibility. What do I say to her?

We are not medical professionals and it is a dangerous game to implement any work changes without the benefit of medical information, for example, we could cause more damage. Meet with the employee informally to advise her of this and explain that if she wishes us to make any adjustments because of her health, we must have medical guidance to support us in this. Explain to the employee that we would like to write to her GP to obtain an up-to-date medical review, but in order to do this, we need her written consent, as we cannot just write to people's GP's without their consent. Draw up 'Access to Medical Act Access form (see SF1 on the member's website) and give to employee to read and sign if she is happy for us to write to her GP. Draft a letter to her GP, asking for particular medical information relating to her request to only undertake certain work (see SF5 on the member's website).... Want to see more? Why not join the helpline service which gives access to flowcharts, template letters and forms by completing the pdfApplication form113.35 KB

3. A member of staff has asked me if she can attend 'antenatal parent classes' during work time and be paid for it. She's also asked if we will cover travel time. What do I say to her?

Legal guidance on this area is quite grey. However, be mindful that pregnant employees have a raft of employment rights and therefore it is wise to act cautiously.

The guidance states that if a GP or midwife guidance includes words along the lines of 'in my medical opinion it would be a good idea to do x class' or, 'Based on medical opinion, it's recommended ...' then you should support the employee in attending the class and if it happens that the class is during work time, then they should be given paid leave to attend the class.

In order to support the employee in attending the class ie; by providing paid leave, the class has to ... Want to see more? Why not join the helpline service which gives access to flowcharts, template letters and forms by completing thepdfApplication form113.35 KB

Want to see more? Why not join the helpline service which gives access to flowcharts, template letters and forms.

Subscription rates

£350.00 plus VAT per year (payable by cheque or BACS). After the first year's membership you can elect to pay monthly by standing order.

Want to join?

Complete the application form below:
pdfApplication form113.35 KB

If you have any questions, would like a demonstration or are interested in joining This email address is being protected from spambots. You need JavaScript enabled to view it. or call us on 01726 860227

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